Proceed with confidence
Your customer’s vehicle repairs are guaranteed when they’re carried out at a Volkswagen Paint and Body Centre*.
We can take full ownership of the work carried out, because we know that our network’s processes are being diligently delivered and managed through the standard tools, methodologies and protocols defined and provided by Volkswagen Group.
Built-in best practice
The Accident Core Process is followed by all our Paint and Body Centres. It contains detailed instructions on the seven key stages involved in effectively managing the vehicle repair process.
This includes guidance for both customer-facing and non-customer facing staff within the bodyshop, and covers every step from the initial customer contact to post-repair follow-up.
*Guarantees offer comprehensive warranties for customers who have received a Volkswagen Group approved repair to their vehicle when:
- Only new Volkswagen Group genuine parts were fitted to the vehicle during the repair
- Only Volkswagen Group approved paints were used during the repair
- Only Volkswagen Group methods were used to carry out the repair
The guarantee covers:
- 36 months workmanship on completed work
- 24 months parts warranty (standard for our genuine parts)
- 36 months paint warranty on completed paintwork